Legal

Terms of Service

Last updated June 2026

In short: LoomHold is a tool for managing your tabletop campaign. You own your content. Paid plans bill monthly and you can cancel anytime. The AI features send the relevant parts of your canon to our AI provider to generate suggestions, which you review before anything is saved. Use it for good.

These Terms of Service ("Terms") are an agreement between you and Lacuna, LLC ("Lacuna", "we", "us"), which operates LoomHold (the "Service") at loomhold.com. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

LoomHold helps you create, connect, and run a tabletop roleplaying campaign: records for your people, places, and things, plus tools for sessions, timelines, combat, and AI-assisted recaps. Features available to you depend on your plan.

2. Your account

You are responsible for your account and for keeping your sign-in secure. Provide accurate information and keep it current. You must be old enough to form a binding contract in your jurisdiction (and at least 13). You are responsible for the activity that happens under your account.

3. Plans and billing

Free gives you the core canon manager at no cost.
Basic and Pro are paid subscriptions billed monthly. Payments are processed by Stripe through our authentication and billing provider, Clerk. We do not store your card details.
Paid plans renew automatically each month until you cancel. You can cancel anytime from your account; your plan stays active through the end of the period you have paid for.
Pro includes a monthly allowance of AI actions. We may cap usage to keep the Service sustainable.
Prices and plan contents may change. We will give reasonable notice of changes that affect you.

4. Refunds

Because plans are month-to-month and you can cancel anytime, we generally do not provide refunds for partial billing periods. If something goes wrong on our end, contact us and we will make it right.

5. Your content

You own the campaign content you create ("Your Content"). You grant Lacuna a limited, non-exclusive license to store, process, and display Your Content solely to operate the Service for you. We do not sell Your Content, and we do not use it to train AI models. When you use an AI feature, the relevant parts of Your Content are sent to our AI provider (Anthropic) to generate the response you requested.

6. Acceptable use

You agree not to use the Service to store, generate, or share unlawful content; to infringe or violate anyone's rights; to harass, abuse, or harm others; to upload malware; to attempt to access another account; or to breach, overload, probe, scrape, reverse-engineer, or resell the Service. You are responsible for everything done through your account.

We may investigate suspected violations, and we may remove content and suspend or terminate offending accounts at our discretion, with or without notice and without refund. Serious or repeated violations result in immediate termination, and we will cooperate with law enforcement and report unlawful activity where the law requires it.

7. AI output

AI features generate suggestions, not facts. Output can be inaccurate or incomplete. You review and approve changes before they are applied to your canon, and you are responsible for what you choose to keep. The Service is not a substitute for your own judgment at the table.

8. Availability and warranty

The Service is provided "as is" and "as available", without warranties of any kind, express or implied. We work to keep it running and your data safe, but we do not guarantee uninterrupted or error-free operation.

9. Limitation of liability

To the maximum extent permitted by law, Lacuna will not be liable for any indirect, incidental, special, or consequential damages, or for lost data or profits, arising from your use of the Service. Our total liability for any claim is limited to the amount you paid us in the twelve months before the claim.

10. Termination

You can stop using the Service and delete your account at any time from your account page. We may suspend or terminate access if you materially violate these Terms. On deletion, your data is removed as described in our Privacy Policy.

11. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the date above and, where appropriate, notify you. Continued use after changes means you accept them.

12. Governing law

These Terms are governed by the laws of the United States and the state in which Lacuna, LLC is organized, without regard to conflict-of-law rules.

13. Contact

Questions about these Terms? Use the feedback button inside the app, or email support@loomhold.com.